Mercedes-Benz servicing & repairs

The short answer is YES WE CAN!

In order to comply there are some rules we must abide by:
The results of a ruling by The Office of Fair Trading and the new European Block Exemption Regulations became effective in November 2003. This means that because we will maintain your vehicle to the MANUFACTURERS SERVICE SCHEDULE your warranty WILL NOT BE AFFECTED. Which means we must carry out all of the service items that would have been done by the main dealer at the service interval, and we must use parts of a quality that meets the standards of the OEM part. When completed the service book is stamped and a VAT invoice supplied showing the parts used and work carried out. This does not affect your Manufacturers warranty.

We only use manufacturer-approved genuine Mercedes-Benz parts on your vehicle.
The type of parts a garage uses on your vehicle is important when it comes to protecting your manufacturer warranty. With help from The Institute of Motoring Industry (IMI) we have outlined the two main kinds of parts that we may use below, so you can make an informed decision about your vehicle at it’s next MOT, service, maintenance or repair work.

Genuine Parts: These are parts, which are supplied by the Vehicle Manufacturer (VM), they could be either; fitted during the production of the vehicle or supplied by the Vehicle Manufacturer to their franchised dealership network for servicing and repairs. A franchised dealership could supply genuine parts to an independent garage for a particular service or repair. The ‘genuine part’ will support a vehicle warranty claim and would meet the VM warranty requirements when the vehicle is repaired through an independent garage, using these VM approved parts.

Original Equipment Manufacturer: OEM parts meet the Vehicle Manufacturer’s (VM) specification and are of equal performance to the genuine parts. However in some cases an OEM part might be of better quality to the original genuine part, e.g. the OEM part is made of a more robust material. We will always check with your warranty as some VMs could challenge OEM parts if the vehicle required VM warranty repair claim.

When you bring your car in to be serviced please bring along your service book.

Collection, delivery & courtesy car services are available on request and by prior arrangement.

All our technicians and mechanics are manufacturer trained to the highest standards and equipped with the most technically advanced diagnostics equipment.